Creating A Sales Culture

Focus On Behavior To Improve A Property Manager’s Selling Strength

I recently talked to a friend and self storage operator  who described the sales guidance he gave his managers as telling them to “try to engage the customer”, “get to know them” and to “relate with them.” I’m sure you have heard other commonplace guidance: “ask for the sale“, “build rapport” or “control the conversation“. […]

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Simple Sales Culture

The bulk of this post is a simple diagram of an effective sales culture.

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Motivation Doesn’t Solve A Skill Problem

This is the first post in a series I will publish over the next few weeks about creating a sales culture in your self storage business. These posts are probably most relevant to people who have responsibility for more than one location, like self storage owners, asset managers, directors of property management or operations, district […]

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