Leadership

How To Help Your Property Managers Make Sense Of The Numbers

I wish I had a property manager I felt was ready to become my new district manager. But I don’t. Comparing my property managers to candidates from the outside, I can see that I haven’t done a good job preparing my property managers to make the jump from single to multi-unit management. The Missing Skill […]

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9 Questions To Increase Employee Engagement And Productivity

Big businesses looking to fatten the bottom line often cut head count as a way to reduce costs. For big companies making cuts is often the easiest short-term move. On the other hand you rarely see big companies in a pinch to improve profits look first at improving their employee’s skills, engagement, or their buy-in […]

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11 Questions That Unleash Your Property Manager’s Best Sales Effort

Motivating storage managers to sell is a lot like surfing because its easy to do all the wrong things. When I first tried surfing I exhausted myself trying to “catch” waves. I sat on top of my surfboard with my feet dangling in the cool water and watched the waves roll in. Time after time […]

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Why Some People Hated My Presentation At ISS

I haven’t seen the speaker evaluation data yet, but I’m 100% sure there are some people who thought my presentation last week at ISS in Las Vegas was a waste of time. Here’s why. Because I didn’t conclude every point with a step-by-step plan for what they should do tomorrow that is guaranteed to work with […]

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Create More Leaders – Yeah You.

A leader’s job is to create more leaders, not more followers. Are you preparing your store managers for their next job? You know, the one that has even more responsibility and pays better than the job they are currently doing. Are you helping them grow? Most of them are not going to be with you […]

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Self Storage Managers Make Rent Increases Work

This one goes out to amazing on-site property managers everywhere…. Your corporate office, or boss, or the owner of the property you work at might decide it is time to raise rental rates (either to some of your existing customers or by increasing the asking rates for prospective customers). They may dictate the rate increases, […]

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